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Writing Effective Certified Letters covers this form of
communication from the point of consumer self-defense.
This course defines certified letters, tells what certified
letters can and cannot do, describes four styles of
certified letters, and provides three case studies
based on actual situations. This course takes about
one hour to complete.
The course consists of four parts:
Introduction
This section defines certified mail and covers what
it can and cannot do. The introduction describes
four styles of certified letters: Straightforward,
Tinge of Threat, Country Bumpkin, and See You in
Court.
Case Study: The Late Jon S. Danielson
is Alive and Kicking
This case study deals with the Pragmatic National
Bank and its attempt to assess hefty interest charges
and late fees for any payment that they say arrived
after their deadline date. The study shows an example
of the Straightforward letter, which should be the
most commonly used style for trying to resolve consumer
business disputes.
Case Study: Riding the Carousel
with Crunchbag Airlines
In this case study, Crunchbag Airlines disavows any
liability for luggage damage they caused that they deem
to be minor. This study shows an example of the Tinge of
Threat letter, a style used when you want to gently show that
you won't be pushed around.
Case Study: Who's Responsible for
Cybil La Shulits
In this case study, the Merciful Neurosis Community
Hospital refuses to say die in its attempt to send a
bill to the wrong party. This case study shows an
example of a relatively rarely used style: Country
Bumpkin. This style is a subset of the light satire
category, and should be used for minor problems that
seem to defy resolution.
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